NetApp not returning volume information

Document ID : KB000044462
Last Modified Date : 14/02/2018
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Issue

Netapp probe is not returning volume data in Infrastructure Manager. In the log we may see Jun 20 14:24:16:318 netapp: ERROR: DiscoverCheckpoints - SNMPWalk on OID [.1.3.6.1.4.1.789.1.17.15.2.1.2] failed for profile [192.16.1.2]. Message:

This can happen if we add additional volumes to the netapp device overtime.

Environment:  

Unified Infrastructure Management 8.x

NetApp probe 1.3x

Resolution/Workaround:

1.  Increase the status_timeout found in <setup> to 90 seconds.

2.  Increase the callback_timeout found in <setup> to 90 seconds.

Additional Information:

netapp Release Notes