Need ability to cancel CA Automation Point Remote Viewer sessions when limit is reached.

Document ID : KB000047291
Last Modified Date : 14/02/2018
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Introduction: 

We have an issue with reaching the limit of 200 Remote Viewer sessions. People leave themselves logged onto their session and sometimes come in to another session. This can happen as quickly as a few days because of the number of people pulling up sessions.

Question: 

Is there a way to Administratively killing individual sessions (Con IDs) manually or programatically?

Environment:  

All Support Windows Server environments and Windows Client OS environments

Answer: 

The CA Automation Point Remote Manager component on the server supports up to 200 Remote Viewer connections. Unfortunately, there is no means of administratively or programatically killing an active remote viewer session. So the best solution for this would be to recycle the Remote Manager service.

A CA Automation Point user has already posted an IDEA for this enhancement request to the CA Event Management & Automation User Community. Please vote for this IDEA on the community if you believe this would be useful, so that our Product Management team will consider adding a story for this feature to the product engineering backlog for implementation in a future release.