NCM Failure

Document ID : KB000004367
Last Modified Date : 14/02/2018
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Issue:

Spectrum creating error "SPC-OCC-10165" during NCM capture

 

Environment:
Spectrum 9.4.x and 10.x
Cause:

Customer is running an NCM capture of HUAWEI devices and returning the following error message:

"SPC-OCC-10165: Unable to connect to the ncmservice. The ncmservice daemon may not be running on the SPECTRUM host machine."

Resolution:

In the Configuration files of the captured device, customer was using country specific characters in a comment. After replacing the non English characters, the issue was gone at the next capture.