NCM Captures failing when multiple credentials are used.

Document ID : KB000009159
Last Modified Date : 14/02/2018
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Issue:

NCM Captures failing when multiple credentials are used in custom Device Families.

 

When trying to capture a device configuration using the second SSH credential NCM is returning the following error: 

SPC-OCC-10746: the operation failed. SPC-NCM-20007: Capture Running Script Returned Error [252]: Login Error: Host x.x.x.x: Login has failed

Environment:
Spectrum 10.2.1
Cause:

There is an issue with Network Configuration Manager where the second set of credentials is not used.

Resolution:

Fixed with: 10.02.01.PTF_10.2.170

All credentials are now used if the initial set fails in custom Device Families.

Additional Information:

Spectrum 10.2.1