Napatech and system clock will not sync after force

Document ID : KB000116756
Last Modified Date : 02/10/2018
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Issue:
Errors on the VMTP state that the Napatech and system clocks are not within 5 minutes of eachother.

After running:

/opt/NetQoS/scripts/syncNapatechClock --force

We see no change in time discrepancy
Environment:
CentOS 6.X
Cause:
During the 11.0 VMTP upgrade, the Napatech drivers were changed and some of our NetQoS scripts were not updated to reflect these changes.
Resolution:
The nqcapd processes would not start due to their internal clocks not being within 5 minutes of the system clock. This is a defect in 11.0.2 that is remedied by editing the syncNapatechClock script

1) 'nano /opt/NetQoS/scripts/syncNapatechClock'

2) Locate the following line:

if [ "`/sbin/lsmod | /bin/grep ntki`" != "" ] ; then

change it to the following:

if [ "`/sbin/lsmod | /bin/grep nt3gd`" != "" ] ; then

3) Save and Exit

4) Execute the Napatech sync and monitor for drift:

sudo /opt/NetQoS/scripts/syncNapatechClock --force