Name is required error on import

Document ID : KB000007135
Last Modified Date : 14/02/2018
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Issue:

A user is attempting to import work items to Agile Central and is receiving a "Name is required" error. 

Screen Shot 2017-06-23 at 7.32.55 AM.png

 

The error seems to make no sense as the Name is clearly specified on the import file. 

Screen Shot 2017-06-23 at 7.33.25 AM.png

Cause:

The file encoding was changed to an unsupported one after the file was edited and re-saved to the computer. 

Resolution:

Simply re-save the file directly as .csv. 

 

1. In Excel, click File --> Save As

2. Select File Format "Comma-Separated Values (.csv)" from the dropdown

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3. Click Save

4. Re-import the file

 

The import should now be successful given there are no other data validation issues.