MySQL metrics displaying "Unknown SQL" under Investigator

Document ID : KB000074038
Last Modified Date : 18/03/2018
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Issue:
Application instrumented using CA APM Introscope and the SQL metrics are showing "Unknown SQL" in the Introscope Investigator,
Environment:
APM 10.2.x
mysql-connector-java version: 5.1.39
MySQL Version 5.6.10
MySQL Version 5.7,16-10-57
Cause:
Compatibility issues.
Resolution:
Engineering has provided a solution that may resolve this scenario for you.

Contact CA Support  and refer to Defect DE348157  to obtain the possible solution