My NFA Device has Enabled and Licensed interfaces but is not showing data

Document ID : KB000100668
Last Modified Date : 08/06/2018
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Issue:
NFA Devices with Enabled and Licensed interfaces and the device can be polled by SNMP but are not showing data in NFA.  
Resolution:

1. RDP to the Harvester, open a command prompt, and run:

    If on 9.3.3 or earlier run:

mysql poller

    If on 9.3.6 or earlier run:

mysql harvester

2. Then run the following using the IP address of the missing device in place of x.x.x.x

update routers set updatedon=unix_timestamp();

update persistent_map set updatedon=unix_timestamp();

update interfaces set updatedon=unix_timestamp();

3. Recycle the "CA NFA Harvester" service and the "CA NFA Collection and Poller Web Service".

4. Wait 15-30 minutes and check to see if data is showing for the interfaces.