My Manage Firewall Rules Button Is Greyed out on CA API Gateway

Document ID : KB000095619
Last Modified Date : 11/05/2018
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Issue:
  • I try to add a firewall rule to the CA API Gateway ("Gateway"), but the Manage Firewall Rules button is greyed / grayed out and won't allow me to click it.
Environment:
  • Any version of the CA API Gateway in the software form factor.
Cause:
  • The ability to manage firewall rules is not available in the software form factor. This feature is only available to users of the CA-provided (virtual or hardware) appliances.
Resolution:
  • If running the Gateway on a software form factor, managing firewall rules must be done directly by the host administrator.
  • If running the Gateway on an appliance form factor and the option is still greyed out, it is advisable to contact CA Support to open a support case for further investigation.
Additional Information: