Multiple SNMP traps for single alerts with IBM NetCool

Document ID : KB000073180
Last Modified Date : 15/03/2018
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Introduction:
CA APM and IBM NetCool Integration
Question:
   There are discrepancies between between the number of alerts thrown and number of SNMP traps sent to NetCool.

Does CA APM support IBM NetCool?  How do we resolve this? 
Environment:

  CA APM 10.5
Answer:
  Unfortunately IBM NetCool integration is not tested nor certified yet by CA APM.

  You could try recreating the Alert to see the problem continues..
If the issue started recently, check for any changes on the environment.


 
Additional Information:

   Consider submitting an Enhancement Request for NetCool compatibility.

   If you would like to open an enhancement request, here are the steps:

1. Go to the site below and login with your credentials.

  https://communities.ca.com

 2. On the top right hand side, click on the word "Communities", then "CA APM"

 3. On the top banner bar, click on the pencil icon, and from the popup menu, select "Idea".

  4. Give the idea a heading, and description, select appropriate categories, then click Publish to submit your Enhancement.