Multiple probes on a hub showing 'suspended' and no queues working as a result but do have connectivity

Document ID : KB000102699
Last Modified Date : 19/06/2018
Show Technical Document Details
Issue:
Probes are displaying in 'suspended' status, and their probe icons are white.

robot set to maintenance mode
Environment:
- UIM (any version)
Cause:
The robot was placed into maintenance.
Resolution:
1. Open the controller probe
2. Select the Status Tab
3. Rt-click on the robot status icon button
4. Select the option 'Leave suspend mode now'

Leave maintenance mode now