[MTP] NqMetricD process failing after ADA configuration and synchronization

Document ID : KB000005916
Last Modified Date : 14/02/2018
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After committing monitoring configurations on the ADA and syncing with the Multi-Port Monitor we are seeing the following:

  • The NqMetricD process on the Multi-Port Monitor is stopping and starting
  • Data is no longer being processed by the Multi-Port Monitor
  • ADA is no longer receiving data in the GUI
  • The following error is occurring in the nqMetricReader_XXXXXXXX.log



A duplicate entry for a server/subnet/network has been configured in ADA and is being synced down to the Multi-Port Monitor. The nqMetricD process is unable to handle this duplicate entry, ceases processing data, and crashes.


To remedy the issue:

  • Log into the ADA console via RDP
  • Open a command prompt
  • 'myqsql'
  • 'use super'
  • Run through the attached .txt file
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