MTP - How to reset netqos account

Document ID : KB000048344
Last Modified Date : 14/02/2018
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Customer lost or forgot the password to the NetQos user account for the MTP server.



If you still have access to the MTP web UI, download the Reset file then run it through the
Administration->Upgrade page and this will reset the password of the netqos account to a known password: qosisking

Click to download the Reset file:


If you don't have access to MTP web UI, then you will need to boot into single user mode (which requires physical access to the MTP) and then use the Linux 'passwd' command to reset a new password for the NetQos user.

Follow these steps:

  1. Shut down the appliance by holding down the Power button for several seconds.

  2. Press the Power button to start the appliance.

  3. After BIOS scans, the initial CentOS boot screen will appear. Hit any key before the countdown reaches zero seconds to enter the boot menu.

  4. The default boot kernel will already be selected. Press 'a' to modify kernel boot parameters.

  5. The cursor will be at the end of the line of kernel parameters. Add the parameter single to the end of the line, as shown in the example below, and press Enter:

    Figure 1

  6. When the kernel finishes booting, a command prompt will be displayed. There is no login prompt as the system is running in single user mode.

    Note: In single user mode, the appliance can only be accessed from the terminal display.

  7. At the prompt: enter the command 'passwd' and it will prompt you to enter the new password.

    Enter the desired password then shutdown and reboot normal.