[MTP] Degraded System Array

Document ID : KB000047584
Last Modified Date : 14/02/2018
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Issue

System Status Page shows the the System Array is in a 'Degraded' state

Environment:  

CentOS 5.X or 6.X

Cause: 

Generally, this is caused by some kind of integrity/hardware issue on the array. We have also seen the issue occur, seemingly, at random.

Resolution:

1) Using the arcconf utility, verify all drives are functioning properly. 

     /usr/StorMan/arcconf GETCONFIG 1 AL 

2) If you are seeing any type of error in this log, you are most likely experiencing an issue with the hardware and should open a ticket with CA Support for a potential         repair / replacement

3) Once you have verified all drives and controllers are working, if the issue still exists, perform a RESCAN of the array. 

     /usr/StorMan/arcconf RESCAN 1