msvcr71.dll missing when booting Visual/DBA

Document ID : KB000122786
Last Modified Date : 10/12/2018
Show Technical Document Details
Issue:
After installing Visual/DBA on Windows 10, booting Visual/DBA fails with the message "msvcr71.dll missing".
Environment:
Visual/DBA on Windows 10.
Cause:
Currently under investigation.
Resolution:
msvcr71.dll is a redistributable dll developed by Microsoft, used by the Visual C language runtime environment.
A copy of this file should be installed into the "\Windows\SysWOW64" sub-directory when Visual/DBA is installed.
Under some unknown circumstances this is not happening and the error message about the missing dll is a result.
As a circumvention, manually copying msvcr71.dll to this directory from another machine should resolve the problem.
A more permanent resolution is under investigation.
Additional Information:
Installing CA IDMS Visual DBA