MSP Save Failed error: Due to Resource Initials incorrectly being changed in the save to CA PPM

Document ID : KB000100098
Last Modified Date : 03/07/2018
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Issue:
In the MSP (Microsoft Project) New Driver, when trying to save a project to PPM, Resource Initials are being changed to the first Initial of the resource initials and the resource name is being changed to the previous resource initials. This causes a Save Failed message when trying to save the project back as the initials do not match those for resources in CA PPM
Environment:
MSP New Driver
Cause:
This appears to be related to having Project Server enterprise fields associated with the project. Project Server is not supported with CA PPM.
Resolution:
Resolution 1. Save the project back using the MSP Legacy Driver
Important:
  • When saving the project back using the legacy driver, ensure that you are on a CA PPM supported version of MSP with the legacy driver with no Microsoft Project updates
  • Then, if opening the project in the MSP New Driver  ensure you are on a CA PPM supported MSP New Driver MSP Version including a supported Microsoft Project update (see KB000011553 for the list of CA PPM supported Microsoft Project updates)
Resolution 2. Disassociate any Project Server enterprise fields as Project Server is not supported with CA PPM and can cause issues (such as KB000004851)

Workaround:

1. In MSP, go to View->Resource Sheet
2. Copy and paste the Resource Name value (if showing as the resource's PPM User ID) into the Initials field
3. Save the project back to PPM
Additional Information:
For other causes of the MSP Save Failed error, see the following KBs:
  • KB000010395 - CA PPM Best Practices when copying and pasting tasks in MSP
  • KB000044475 - Unable to Save Projects back to PPM from MSP if the Project Team has More than One Instance of the Same Role
  • KB000005264 - MSP Save Failed error due to task Start or Finish Date issues in MSP
  • KB000008031 - In MSP, receive a "Save Failed" error referencing a Unique Constraint Violation in the logs
For all other CA PPM MSP KBs see: 
  • KB000071385 - CA PPM and MSP integration - List of Knowledge Documents
  • KB000015956 - CA PPM and MSP integration known defects - Support Technical Document Index