MSMTC-IllegalArgumentException

Document ID : KB000057072
Last Modified Date : 14/02/2018
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Description:

Whenever you log onto CSM product, you have the following error:

IllegalArgumentException

Additional Diagnostics Data

A severe error has occurred on the server - IllegalArgumentException

Please contact CA support. 

 

Solution:

This is caused by Internet Explorer 11 which is not compatible with CA CSM 5.1.

There is a workaround.

It is possible to use compatibility mode in Internet Explorer.

You can force websites to run in compatibility mode.

Click Tools from Internet Explorer then click compatibility view settings and the URL for CSM.

Please refer to this link:

http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11