Most System metrics are not retrieved or incorrect by the agent for Netapp

Document ID : KB000085231
Last Modified Date : 30/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
 On the file On the C:\Program Files\sysload\sldnetapp\sldnetapp_XXXXXXXX.log these kind of errors may appear when TraceLevel=1:

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[SpsNetAppPlugin] [GetStringValue] : counter 'perf-object.cifs.cifs_read_latency.', instance='' -> ** value NOT found ** 
[SpsNetAppPlugin] [GetStringValue] : counter 'perf-object.cifs.cifs_read_ops.', instance='' -> ** value NOT found ** 
[SpsNetAppPlugin] *** Metric 'CIFSShares_ReadLatency_G' EINVAL : invalid value(s) found while processing calculation (dValue_Curr=-1.00, dBaseValue_Curr=-1.00, dValue_Prec=0.00, dBaseValue_Prec=0.00) for counter type=BASE_COUNTER64 
[SpsNetAppPlugin] [GetStringValue] : counter 'perf-object.nfsv4.nfsv4_ops.', instance='' -> ** value NOT found ** 
[SpsNetAppPlugin] *** Metric 'NFS_v4_OperationsRate_VAR' EINVAL : invalid value(s) found while processing calculation (dValue_Curr=-1.00, dBaseValue_Curr=-1.00, dValue_Prec=0.00, dBaseValue_Prec=0.00) for counter type=COUNTER64 

00617F52 Fri Nov 22 09:49:13 2013: [SpsNetAppPlugin] *** Metric 'NfsV3Latency_VAR' EINVAL : invalid value(s) found while processing calculation (dValue_Curr=-1.00, dBaseValue_Curr=-1.00, dValue_Prec=0.00, dBaseValue_Prec=0.00) for counter type=BASE_COUNTER64 
00617F55 Fri Nov 22 09:49:13 2013: [SpsNetAppPlugin] *** Metric 'NfsV4Latency_VAR' EINVAL : invalid value(s) found while processing calculation (dValue_Curr=-1.00, dBaseValue_Curr=-1.00, dValue_Prec=0.00, dBaseValue_Prec=0.00) for counter type=BASE_COUNTER64 

[SpsNetAppPlugin] *** Metric 'System_CifsLatency_G' EINVAL : invalid value(s) found while processing calculation (dValue_Curr=-1.00, dBaseValue_Curr=-1.00, dValue_Prec=0.00, dBaseValue_Prec=0.00) for counter type=BASE_COUNTER64 
[SpsNetAppPlugin] WARNING : 64-bits Metric 'System_CpuUtilization_G' has a negative BASE counter delta ! (current=1947017040, previous=1947017040) 
on (dValue_Curr=-1.00, dBaseValue_Curr=-1.00, dValue_Prec=0.00, dBaseValue_Prec=0.00) for counter type=BASE_COUNTER64 
[SpsNetAppPlugin] [GetStringValue] : counter 'perf-object.iscsi.iscsi_latency.', instance='' -> ** value NOT found ** 
[SpsNetAppPlugin] [GetStringValue] : counter 'perf-object.iscsi.iscsi_ops.', instance='' -> ** value NOT found ** 
[SpsNetAppPlugin] *** Metric 'System_IscsiLatency_G' EINVAL : invalid value(s) found while processing calculation (dValue_Curr=-1.00, dBaseValue_Curr=-1.00, dValue_Prec=0.00, dBaseValue_Prec=0.00) for counter type=BASE_COUNTER64 

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Patch level detected:SP Analyst Agent for NetApp 5.60
Product Version: Sysload 5.6.0

Description :Most system metrics are not retrieved or incorrect (latencies and CPU are not retrieved, CIFS shares and NFS export metrics are set to zero)
Environment:
OS: All
Cause:
Cause type:
Defect
Root Cause: N/A
Resolution:
Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.6.0
Additional Information:
Workaround :
N/A