Models not flowing between Spectrum to SOI

Document ID : KB000107848
Last Modified Date : 25/07/2018
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Issue:
The models are not flowing from Spectrum to SOI after primary server DB had to be restored.
Environment:
CA Spectrum - 10.X
Operating System - Linux / Windows
Cause:
Missing to read mac addresses of the models.
Resolution:
Restarting CA Specrum SOI connectorĀ forces to make a fresh connection with the SpectroSERVER(s) and will read the mac addresses of all the models.
Additional Information:
Connector restart would take time as it would read all the Port Model CIs.