MMU1003E - Browser Exception

Document ID : KB000044139
Last Modified Date : 14/02/2018
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Question:

I am getting the following when I try to sign onto CA Chorus:

MMU1003E - Browser Exception
Time: 2016-06-01 13:42:29,425 +0000
Reason: An internal error occurred in the application.
Action: Contact CA Technical Support and provide the following diagnostics information.
Additional Diagnostic Data:
Uncaught exception:
com.google.gwt.core.client.JavaScriptException: (TypeError): Unable to get property 'Vo' of undefined or null
reference description: Unable to get property 'Vo' of undefined or null reference number: -2146823281 at
Unknown.$Xn(JsArrayString.java:42) at Unknown._Vn(StackTraceCreator.java:366) at
Unknown.XOp(Exceptions.java:29) at Unknown.oVc(UserSettings.java:39) at Unknown.CXc(Main.java:761) at
Unknown.FXc(com.google.gwt.dev.jjs.impl.GenerateJavaAST:0) at Unknown.T2p(RequestCallbackAdapter.java:214) at

Unknown.Lfo(Request.java:287) at Unknown.ngo(RequestBuilder.java:393) at
Unknown.anonymous(XMLHttpRequest.java:258) at Unknown.cXn(Impl.java:146) at Unknown.anonymous(Impl.java:56)

at Unknown.anonymous(Impl.java:56) at Unknown.gwtOnLoad(com.google.gwt.dev.jjs.impl.GenerateJavaScriptAST:0)
UI Build: 6.0 [Production (80); 2014-04-21_08-37-25; root]
Browser: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR

3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E)
Controller stack:
Internal UI Journal: 9:42:11 AM RPC 0 Start Name: Security.autoLogin() 9:42:13 AM RPC 0 Success Result:
<null> 9:42:28 AM LgI User login attempt started. 9:42:29 AM LgI Login actions started.

Answer:
Delete the Favorite and add it back.

Additional Information:

None.