Misspelled word in property "licence_Class" on Unix Agent causes Agent crash

Document ID : KB000084360
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
U00034036 There is no valid license for Agent 'AGENT_NAME' (license class '1', license category 'Production', platform 'EX.OS.UNX')
or
U00034018 The specified license class '1' for Agent 'NA2AUTOMICDEV1' is less than the required license class

Unix agent crashes with an error due to the License, however there is no issue with Unix' license.

The parameter in the ini file is spelled licence_class instead of license_class.

Unix agent crashes with the following License error:

 
U00034036 There is no valid license for Agent 'AGENT_NAME' (license class '1', license category 'Production', platform 'EX.OS.UNX')
or
U00034018 The specified license class '1' for Agent 'NA2AUTOMICDEV1' is less than the required license class
or
Unix Agent Error: [1]+ Segmentation fault ./ucxjlx6
 

This occurs with all Unix Agents, in version 12.1.0+build.1732. It doesn't happen automatically at the start of the Agent but some time after.

Investigation

First, check your license file and your Agent INI configuration.

Then check in the log of your Agent, if the following lines appear than you are affected by this issue:

20171117/180137.408 -          license_class=V
[....]
20171117/180137.410 - License              :  '1'
Environment:
OS: All Linux/Unix
OS Version: N/A
Cause:
Cause type:
Defect
Root Cause: This is related to the changed spelling of in the ini file parameter licence_class (up to 12.0) vs. license_Class (12.1 onwards), but the agent must not crash.
Resolution:
Update to a fix version listed below or a newer version if available.


Fix Status: In Progress

Fix Version(s):
Component(s): Agent Unix, Automation Engine

Automation Engine 12.2.0 - Planned release date: 2018-06-19
Automation Engine 12.1.1 - Available
Additional Information:
Workaround :
  • Change from license_Class to licence_class in the agent INI file.
  • Restart the Agent