Missing User Tag Information in Spectrum with integration using spectrumgtw

Document ID : KB000117881
Last Modified Date : 01/11/2018
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Issue:
The User Tag Information is missing when it is sent to Spectrum. Fields are populated within Nimsoft, but on the transfer via the spectrumgtw probe the information is lost in transit. It does not appear in the Spectrum event information.
Environment:
UIM 8.51 SP1
ems: 9.01
nas:  8.42
robot:  7.80
hub:  7.80
spectrumgtw:  8.51
Spectrum UIM service:  8.65

Spectrum:  10.2.0
Cause:
Integration with Spectrum 10.2.0 requires using spectrumgtw 8.51, but this release does not support viewing details of the UIM User Tag 1 or User Tag 2 alarm fields in the corresponding Spectrum alarm details.
Resolution:
Support to view details of the following CA UIM alarm fields in the corresponding CA Spectrum alarm details added in the 8.60 spectrumgtw probe:
  • User Tag 1 and User Tag 2
  • Custom 1, Custom 2, Custom 3, Custom 4, and Custom 5
Additional Information:
spectrumgtw (Spectrum Gateway) Release Notes -> Revision History