Time Period selection values missing on Reports

Document ID : KB000016915
Last Modified Date : 13/07/2018
Show Technical Document Details
Question:

When going to Reports and Jobs, OR running a report in Jasper that deals with time periods, why does the Time Period Parameter shows three blank values for Current Time Period, Next Time Period and Previous Time Period?

Environment:
CA PPM - ALL VERSIONS
Answer:
The Time Period Lookup (Report (Time Period) CSK_RPT_TIME_PERIOD) which displays these values, has a description field, that gets updated by another lookup COP_PORTLET_QUERY_TRANSLATIONS which contains all the labels. When the COP_PORTLET_QUERY_TRANSLATIONS lookup is not updated by PMO, some labels are not in CA PPM, and that causes the problem.

Follow these steps to resolve this:
  1. Go to Administration -> Content Add-Ins 
  2. Click the link for "Accelerator: Program Management Office" 
  3. Go to the  "Items" Tab, and filter by Content Item ID=COP_PORTLET_QUERY_TRANSLATIONS
  4. Select that row, and click the "Install" button
Once installed, refresh the scheduled job detail page and you should now see the proper values for Previous, Current and Next time periods.