Missing technology types from the eHealth Discover Policy window.

Document ID : KB000004773
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Unable to discover certain devices with the current technologies in eHealth OneClick. When creating a new discovery policy and there are technologies that are missing for the type of discovery you would use.

Environment:
eHealth without "Gold Key" license.dat file
Cause:

eHealth's licencse.dat file is an older, not fully unlocked version and as such is missing sections.  For example, if you do not see "System" as a valid option within a discovery policy, your license.dat file is likely missing the below line:

 

 

FEATURE system ccilmgrd 1.0 31-dec-2035 1 CE60EB2AF86C8F297B79 

Resolution:

You must download and install the eHealth Gold Key to resolving this issue.  You can obtain the Gold Key license.dat file at the below link.

http://www.ca.com/us/services-support/ca-support/ca-support-online/product-content/status/release-certification-information/ca-ehealth-gold-key-page.html

Please do the following steps to update eHealth license.dat file:

 

1. Backup your old $NH_HOME/lmgr/license.dat file

2. Replace existing $NH_HOME/lmgr/license.dat with the new file

3. Restart the fallowing services in this order:

  • nhHttpd stop 
  • nhServer stop 
  • nhLmgr stop
  • nhLmgr start 
  • nhServer start 
  • nhHttpd start