Missing returnValue Tag in the Webservice Invokeaction Process

Issue:

The PPM Webservice InvokeAction Response is missing the <returnValue>false</returnValue> tag. When a PPM Webservice call is used to invoke a Clarity process, the Webservice InvokeAction Response should appear as:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Header/>
<soapenv:Body>
<ProcessResult xmlns="http://www.niku.com/xog/InvokeAction">
<returnValue>false</returnValue>
</ProcessResult>
</soapenv:Body>
</soapenv:Envelope>

In the affected PPM versions, the InvokeAction Response appears as: 

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Header/>
<soapenv:Body>
<ProcessResult xmlns="http://www.niku.com/xog/InvokeAction"/>
</soapenv:Body>
</soapenv:Envelope> 

Note: The <returnValue> tag and value are missing in PPM Webservice InvokeAction Response.

Expected Result:  The <returnValue> tag is present in the PPM webservice response.

Actual Result:  The <returnValue> tag is missing in the PPM webservice response.

The absence of the returnValue tag is causing PPM processes expecting a returnValue to fail. Often times, the customer will expect a returnValue of either true of false in order to help them determine if the process launched completed correctly.

Cause:

CLRT-72166 - Missing returnValue Tag in the Webservice Invokeaction Process

Resolution:

Our sustaining team reviewed CLRT-72166 and closed it as they are not planning to make any changes to this area of the product 

Workaround:

1. Visit http://hostname:port/niku/wsdl/InvokeAction/Process?download=true
2. Save the contents to disk when prompted
3. Edit the file and change the line from:
   <xsd:element name="returnValue" type="xsd:boolean" minOccurs="1" maxOccurs="1" />
   to:
   <xsd:element name="returnValue" type="xsd:boolean" minOccurs="0" maxOccurs="1" />
4. Save the file
5. Re-generate the Webservice proxy code in your development environment using this file as the source and compile, deploy, and test as normal.

Additional Information:

For more details please review the Customer Reported Defect Resolution Policy for CA PPM