There are several scenarios that could cause Missing Response errors in CEM.
- The application server could be down.
- The web or application server could be running slowly or having problems such that it could not respond within the configured timeout.
- The user could have closed the browser window before the server could respond.
Note the following definitions:
- Missing Response - A missing response means that a particular transaction was not observed within the expected configurable time period (the default is 60 seconds).
- Partial Response - A partial response means that a complete response was not observed for a particular transaction within the expected configurable time period (the default is 60 seconds).
Suppose the following appears in a Missing Response defect:
Defect condition: 60.000s Defect value:"Transaction [Transactionname] failed to complete
Transaction Information Time:(blank) Throughput: (blank)
Based on these results, there was no response.
If the server finally responded, but outside of the 60-second window, it would have given the transaction time.
If any part of the transaction returned prior to 60 seconds, but the transaction did not complete, it will generate a Partial Response defect.