Missing Pcause Event Format files when updating from SPECTRUM 8.1 to SPECTRUM 9.0 (Legacy KB ID CNC TS31093 )

Document ID : KB000051877
Last Modified Date : 14/02/2018
Show Technical Document Details
Sometimes after upgrading to Spectrum 9.0 from Spectrum 8.1, when  checking Alerts in OneClick, details are not available "N/A" and checking the events for all models and model types may show an error message similar to  the following :
An event occurred for model 'B6509-IBCRS-00-2' of type 'SwCiscoIOS' for which no event format file exists.
The Pcause/Event Format  files are all in the correct locations , so it?s a configuration issue with the ($SPECROOT)/tomcat/webapps/spectrum/WEB-INF/web.xml  configuration file.


This file has parameters that specify where OC has to look for the Pcause/event Format files.
 Important parameters to check are :
 <param-name>com.aprisma.spectrum.root.install</param-name>
        This parameter defines the absolute path to the directory
        where SG-Support was installed for the Spectrum core product.
        This directory should be {SPECROOT}/SG-Support.


<param-name>com.aprisma.spectrum.ecds.event.format.path </param-name>
        This parameter defines the directory that contains event format
        files.  These files define the format used to display events.
        This is needed by the ECDS service to publish these event format
        files to ECDS client applications.  This is a path relative to
        either the root install or the root customizaton directory.
<param-name> ecds.alarm.pcause.path</param-name>
        This parameter defines the directory that contains alarm probable
        cause files.  These files describe the probable causes for alarms.
        This is needed by the ECDS service to publish these probable cause
        files to ECDS client applications.  This is a path relative to
        either the root install or the root customizaton directory.


Make sure these are consistent with the actual install.

.

Related Issues/Questions:
After migrating to SPECTRUM 9.0 I noticed Event format files and Pcause files were not being found

Problem Environment:
SPECTRUM 9.0


Causes of this problem:
Incorrect configuration of Web XML causes event format files and pcause files not to be found


(Legacy KB ID CNC TS31093 )