Missing links in "normal" email alerts from Introscope

Document ID : KB000095878
Last Modified Date : 10/06/2018
Show Technical Document Details
Question:
We recently upgraded to Introscope v10.5.2.52. There are links missing in the "Normal" alerts coming from Introscope via email. Here is an example of and OLD alert that does contain all the normal links:

Alert Name: (Alert name appears)

Link to more information about the Alert:
(Url appears)
Links to the problem metrics or associated alerts:
(Url appears) 

And then here is a NEW alert after the upgrade
Alert Name: (blank)

Link to more information about the Alert:
(Url appears)
Links to the problem metrics or associated alerts:
(blank) 
This appears to be the case only for the "Normal" alerts.
Environment:
APM 10.5.2 
Answer:
For Normal alerts, instead of using 
Tokens ${URL_Detail_List} and ${Problem_Detail_List} 

This returns data about alerts and metrics when state is problematic. It does not return anything for OK state.

Instead use

To return data for all alert types.
${URL_Detail_List_All} and ${Problem_Detail_List_All}.