Missing File Error when Remotely Installing Agent

Document ID : KB000036575
Last Modified Date : 14/02/2018
Show Technical Document Details


When performing a remote installation of an agent on Windows, the following error occurs:

Missing Install File
Cannot begin installation
The installation file or dependent files for server of type Windows does not exist, or is of unsupported version






Antivirus software has blocked or removed one or more installation files.


  1. Adjust antivirus settings to unblock or exclude Release Automation files.
  2. Re-download the agent installer to ensure any missing files are restored.


Additional Information:

Other KB articles that address similar issues with missing files and security software:

  • TEC1277397 - Cannot Access ROC Due to Missing jms.properties File
  • TEC1808276 - Agent Fails with Error "Cannot load native JNIWrapper library (jniwrap.dll)"