Misleading "CAWA_E_20037 Unable to load user profile" message.

Document ID : KB000048401
Last Modified Date : 14/02/2018
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Jobs running in a R11.3 machine sporadically gets CAWA_E_20037 Unable to load user profile otherwise it does work normally.

It also works when the user force start the job.


The problem is due to using UNC (Universal Naming Convention) path in the command jobs.

Command prompt does not support having a UNC path as the current directory, so CD \\host\directoryname does not work.

If an attempt is made to start CMD with a UNC current directory then it forces it to C:\Windows and it is not possible to determine the original working directory, thus leading to sending CAWA_E_20037 message.

Replace the UNC path with the explicit one (i.e. drive:\directory name) and the the jobs will be running fine.