Messages not reading or showing attachments with IM conversations

Document ID : KB000077510
Last Modified Date : 31/07/2018
Show Technical Document Details
Issue:
CA Dataminder is not reading/ingesting/displaying attachments for Bloomberg, Symphony, and Eikon messenger. Since Attachments are not being ingested, they also can't be scanned by policy.
Resolution:
It looks to be an issue with improper conversion of file name by the Data parser.For example, If there is space in the file name of the pdf document, then it should be converted as below. 

With Bloomberg Parser: 
---------------------------------------------------------------------------------------------- 
--------------Boundary-00=_CFZX4Y7kX93yP9uUPRhg 
Content-Type: application/octet-stream; name="Test file.pdf" 
Content-Disposition: attachment; filename="Test file.pdf" 
Content-Transfer-Encoding: base64 
-------------------------------------------------------------------------------------------- 

In case of customer, File name contains spaces and not converted properly. That's why only first part filename till the space is parsed. 

--------------------------------------------------------------------------------------------- 
--__=_MultiPart-fe1c9292_66c7_48c0_9caf_d27d6a2276b6 
Content-type: ; name=CA City & Cnty of San Fran 5-8 POS&NOS.pdf 
Content-transfer-encoding: base64 
Content-disposition: attachment; filename=CA City & Cnty of San Fran 5-8 POS&NOS.pdf 
-------------------------------------------------------------------------------------------- 

Here the problem is with Data Parser(17a-4 DataParser) which is not converting the file name properly. Try to rename the file name and import, then the file will be shown properly in the iConsole.