A Message processed by the CA Data Protection Exchange Server Agent (ESA) which contains Non-ASCII characters does not render correctly in the iConsole. The message displays Non-ASCII text as ?????
1. Ensure that the Policy Engine Hubs are configured with the following key set and the service restarted
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\CA DataMinder\CurrentVersion\Email\
2. Receive a HTML formatted message containing Arabic, Russian or Hebrew text
3. Using Outlook (For example Outlook 2016) reply to the message and choose Plain text as the text format
4. Review the message in the iConsole
The MAPI property used to retrieve the message body text is returning the '?' for non-english characters.