Message DSM Service Failed

Document ID : KB000050597
Last Modified Date : 14/02/2018
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Using Patch Management, after accepting approx 100 patches, you can see the message "DSM Service Failed" in the System Status portlet.

The related upm.log shows the following error messages:

FATAL ? - java.util.NoSuchElementException: Could not create a validated object
FATAL ? - org.apache.commons.pool.impl.GenericObjectPool.borrowObject(
ERROR ? - Error creating Negative Patch Instance Query
ERROR ? - Error processing Accepted Patch Microsoft .NET Framework 3.5 SP1 {d0667948-a7c7-4142-8866-a79be0a8a1bb}
FATAL ? - Error processing Accepted Patch Microsoft .NET Framework 3.5 SP1 {d0667948-a7c7-4142-8866-a79be0a8a1bb}


In the UPM Administration tab->DSM, correct the following items:

  1. Web Service URL - The value of the WAC_URL appearing in file C:\Program Files\CA\DSM\Web Console\webapps\wac\WEB-INF\classes\com\ca\wac\config\ has to be pasted in here.

  2. DSM User name has to be modified to use the following correct format:

  3. The user configured in step 2, should have enough rights in ITCM (see ITCM security profiles).