Message "Active-X Plugin installation failed and the application may not function correctly"

Document ID : KB000008019
Last Modified Date : 14/02/2018
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Issue:

If you are getting this error message :

 

ACtive-X Plugin installation failed screen 1.jpg

 

 

 

 

 

 

 

 

once you are working with CA Business Service Insight, from a Workstation, Application or WEB server. This occurs when opening certain menus, especially when generating a report and on the dashboard. 

Cause:

"Active-X/Plugin installation failed and the application may not function correctly" it´s occurs because you have not installed correctly the prerequisites under the Workstation or server and check the security settings 

Resolution:

In order to solved this message we recommend that you do these steps, It includes all the Active-X components that CA Business Service Insight  (CA BSI) requires. Once installed, the users should not get any more the message:

"Active-X/Plugin installation failed and the application may not function correctly" 

Notes: 

- For the CA BSI client installation will need Full Administrator permissions. 

- The ISO package can be downloaded from the support portal under the.  (support.ca.com)

   It is indeed best practice to have the BSI client of the same BSI server version!!

> DOWNLOAD MANAGEMENT -Download full products or solutions (patches)

> Enter  : CA Business Service Insight

> Select : CA Business Service Insight WINDOWS-ALL

> Select the Media : CA Business Service Insight

 

Run the CA Business Service Insight Client

- Under the media you will find a Directory called DVD:\Client and under that you should run the CloudInsight8.X-Client.exe