In order to solved this message we recommend that you do these steps, It includes all the Active-X components that CA Business Service Insight (CA BSI) requires. Once installed, the users should not get any more the message:
"Active-X/Plugin installation failed and the application may not function correctly"
- For the CA BSI client installation will need Full Administrator permissions.
- The ISO package can be downloaded from the support portal under the. (support.ca.com)
It is indeed best practice to have the BSI client of the same BSI server version!!
> DOWNLOAD MANAGEMENT -Download full products or solutions (patches)
> Enter : CA Business Service Insight
> Select : CA Business Service Insight WINDOWS-ALL
> Select the Media : CA Business Service Insight
Run the CA Business Service Insight Client
- Under the media you will find a Directory called DVD:\Client and under that you should run the CloudInsight8.X-Client.exe