When opening a ticket through Quick Profile, the menu bar options are different than when the ticket is opened from the scoreboard.

Document ID : KB000103347
Last Modified Date : 12/09/2018
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Question:
Why are custom menu bar options that are added to the menubar_sd.htmpl visible when opening the ticket from the scoreboard but are not visible when the ticket is opened via quick profile?
Answer:
There is a separate htmpl form for the quick profile menu bar called menubar_qp.htmpl so any menu bar customizations that are made to menubar_sd.htmpl need to also be made to menubar_qp.htmpl for the options to appear when opening the ticket via quick profile.