Menu options not appearing for the 'Catalog' tab after upgrade from 12.9

Document ID : KB000105998
Last Modified Date : 05/09/2018
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Issue:
After upgrading CA Service Catalog from release 12.9 to 17.1, it is possible to find that menu options are missing under the Catalog tab. How can this be corrected?
Resolution:
Logon to EEM: 
Application=Service Catalog 
Userid=eiamadmin 
Password=<your pw> 

Tab : Manage Access Policies 
Section: Search policies 
Tab : Explicit Denies 
Access Policies: select 'Guinode' 

In the right-hand-pane, the Access Policies - "Guinodes" appear. 
A: 
Scroll to the right 
B: 
And in the 'Filters' column, check to see whether there is a value like this: 
WHERE name:release {} val:12.0,12.1,12.4,12.5,12.6,12.7,12.8,12.9,14.1,17.0 

When you see a filter without ',17.1', then: 
1- open that Guinode access policy (click on it) 
2- scroll down to the 'Filter' 
3- open the filter to edit(click on the pencil-icon) 
4- double-click on the 'value-with-the-missing-17.1' 
5- at the end, add ,17.1 
6- click save 
7- click close 
Repeat steps A,B,1-7 for each policy. 

Next you need to do this for 'Launchpad' too. 
Tab : Manage Access Policies 
Section: Search policies 
Tab : Explicit Denies 
Access Policies: select 'Launchpad' 

In the right-hand-pane, the Access Policies - "Launchpad" appear. 
C: 
Scroll to the right 
D: 
And in the 'Filters' column, check to see whether there is a value like this: 
WHERE name:release {} val:12.0,12.1,12.4,12.5,12.6,12.7,12.8,12.9,14.1,17.0,17.1 

When you see a filter without ',14.1', then: 
1- open that Guinode access policy (click on it) 
2- scroll down to the 'Filter' 
3- open the filter to edit(click on the pencil-icon) 
4- double-click on the 'value-with-the-missing-17.1' 
5- at the end, add ,17.1 
6- click save 
7- click close 
Repeat steps C,D,1-7 for each policy. 

E: 
Then restart the Catalog service. 

After this, the menu items should be visible again.
Additional Information:
Missing tabs in the Service Designer