Maximum Request Length Exceeded when trying to export a .CSV file.

Document ID : KB000030090
Last Modified Date : 14/02/2018
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Issue:

When exporting a .CSV file in CA Network Flow Analysis 9.1+ you may run into this issue if the amount of data you are trying to export goes over a certain limit.

The error will read:

500 – Internal server error - Maximum request length exceeded

Maximum Request Length Exceeded.jpg

If you do not see this error in the browser you may also get a “page not found” or just a plain white page.  To see if you are running into this problem please try to find this error in the

“LogLogxxxx-xx-xx.log” under <installdir\REPORTER\Logs> on the NFA Console Server.

The error will read:

[HttpException (0x80004005): Maximum request length exceeded.]

   System.Web.HttpRequest.GetEntireRawContent() +8863324

   System.Web.HttpRequest.FillInFormCollection() +105

   System.Web.HttpRequest.get_Form() +68

   NetQoS.Portal.Util.RequestValidator.Application_PreRequestHandlerExecute(Object source, EventArgs e) +349

   System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +68

   System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +75

 

Resolution:

We will need to replace 4 x IIS / ASP.NET configuration files.

The first 2 are on the NFA Console Server in:

  •        C:\Windows\Microsoft.NET\Framework\v2.0.50727\CONFIG

The second 2 files are on the NFA Console Server in:

  •        C:\Windows\Microsoft.NET\Framework64\v2.0.50727\CONFIG

The files are Web.Config and Machine.Config.

1.      Rename the current Web.Config and Machine.Config files in both directories for backup.

2.      Copy the new files from the FTP below into the correct directories.

3.      Once the files are in place do an IISRESET from a CMD prompt.

 

The Framework files can be found:

ftp://ftp.ca.com/pub/netqos/supporttools/releasedtools/dotNET_Framework_Config_Files/FrameworkVER2.050727config/

 

The Framework64 files can be found:

ftp://ftp.ca.com/pub/netqos/supporttools/releasedtools/dotNET_Framework_Config_Files/Framework64VER2.050727config/