Many errors in the universe.log "Error 3 cannot get data from DU5 node"

Document ID : KB000087091
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
These kind of errors appear all the time on the universe.log:

#############################
|ERROR|X|IO |pid=9018.21| o_bridge_convert_in_cd_ar | Unknown article type UPROCS 
|ERROR|X|IO |pid=9018.21| o_bridge_get_missing_data | Cannot convert cd article: o_bridge_convert_cd_art returns 3 
|ERROR|X|IO |pid=9018.21| o_module_exc_cycle | Error 3 cannot get data from DU5 node 
|ERROR|X|IO |pid=9018.21| o_bridge_convert_in_cd_ar | Unknown article type SESSION 
#############################

Patch level detected:Dollar Universe 6.2.00
Product Version: Dollar.Universe 6.2.0

Description :The universe.log grows too fast and many error messages appear all the time
Environment:
OS: All
Cause:
Cause type:
Configuration
Root Cause: The errors come from an exchange with a remote v5 node which is trying to do a distribution (uxdst) versus this v6 node, which should not work as distribution is deprecated on version 6.
Resolution:
In order to workaround the issue, please apply the following procedure in order to reinitialize the corrupted exchanger data files:

- Shutdown the Dollar Universe and check that all process are down:
unistop

- Backup the exchanger data files of the impacted area (u_fecd60.dta, u_fecl60.dta)
- Reinitialize the exchanger data files of the area by executing the following commands on bin ( replace X by A,S, or I in case the issue appears on a different area):

uxrazfic u_fecd60 X
uxrazfic u_fecl60 X

- Apply an offline reorganisation:
unireorg

- Restart Dollar Universe:
unistart

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.3.21
Additional Information:
Workaround :
N/A