Mandatory Properties on categories does not show Mobile app ticket

Document ID : KB000013793
Last Modified Date : 14/02/2018
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Introduction:

When using the Mobile App to create tickets, mandatory properties may not display thus leading to errors on attempt to save the ticket.

Question:

Why am I not able to save a ticket with mandatory properties, when using the the Mobile app to create a ticket?

Environment:
Windows
Answer:

For properties on categories, if you are NOT using Service Catalog / Unified Self Service (USS), then the properties will not be displayed on the ticket as per design. A workaround is to create custom categories for tickets raised through mobility and then Analysts could re-classify those tickets later to a different category

 

Additional Information: