Maintenance object not found defaulting to the lowest version supported - 5

Document ID : KB000008369
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

The CA Single Sign On (p.k.a Siteminder) SMPS.log on the Policy Server repeatedly prints the following error:

[SmSSInLDAPStore.cpp:573][INFO][sm_LoginLogout_01021] LDAPGetMaintenanceInfo() - Maintenance object not found defaulting to the lowest version supported - 5 

 

Environment:
Policy Server: r12.52; r12.52 SP1; r12.52 SP2; r12.6.1; r12.7Policy Server OS: ANYSession Store: CA Directory Server
Cause:

The Session Store is enabled on the Policy Server in the SMConsole, however the connection properties are mis-configured.  

Session Store Connection Properties:

LDAP Server IP:

RootDN:

Admin UserName:

Password:

Confirm Password

 

This error can only occur if the connection to the CA Directory Server is succeeding, however the LDAP Query itself is failing.

Possible Causes:

  • Session Store Schema is not installed
  • Incorrect LDAP Root for the Session Store
  • Insufficient Admin Permissions
  • Maintenance Object value empty

 

Resolution:
  • Verify the schema is installed
  • Verify the LDAP Root is correct of the Session Store
  • Verify the Session Store Admin. has sufficient privileges 
  • Verify the 'smVersion' value from the 'smMaintenance' object.
Additional Information:

https://docops.ca.com/ca-single-sign-on/12-52-sp1/en/installing/install-a-policy-server/configure-ldap-directory-server-policy-session-and-key-stores/configure-ca-directory-as-a-session-store#ConfigureCADirectoryasaSessionStore-CreatetheSessionStoreSchema

https://docops.ca.com/ca-single-sign-on/12-52-sp2/en/installing/install-a-policy-server/configure-ldap-directory-server-policy-session-and-key-stores/configure-ca-directory-as-a-session-store

https://docops.ca.com/ca-single-sign-on/12-6-01/en/installing/install-a-policy-server/configure-ldap-directory-servers-as-policy-session-and-key-stores/configure-ca-directory-as-a-session-store

https://docops.ca.com/ca-single-sign-on/12-7/en/installing/install-a-policy-server/configure-ldap-directory-servers-as-policy-session-and-key-stores/configure-ca-directory-as-a-session-store