Maintenance mode not suppressing robot inactive alerts

Document ID : KB000016067
Last Modified Date : 14/09/2018
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Introduction:

We often come across an issue where the robot inactive alerts generated by HUB are not normally suppressed when the specific device is placed in maintenance mode. When ever a robot is placed in maintenance we expect all the alerts that are generated against that robot are to be suppressed, but this doesn't normally happen .

Just to avoid this situation we have to create a pre processing rule in NAS to suppress all the alerts generated by the device . Maintenance mode in UMP seems to be completely useless against the robot inactive alerts.

 

Question:

 Is this a expected behavior that the robot inactive alerts would not be suppressed when a device is placed in maintenance ?

 

Answer:

Yes this is expected behaviour, The alarm is created by the hub probe, and is therefore created with the dev_id of the hub robot

Maintenance Mode via the USM is targeting the dev_ids that are associated with the cs_id of the device you put into maintenance, and therefore this alarm is not suppressed.

Additional Information:

If you agree this feature has to be enhanced then please refer to https://communities.ca.com/ideas/235736871-uim-option-to-suppress-robot-inactive-alerts-when-device-is-placed-in-maintenance-from-ump.