What is the recommended method if we need to back out a maintenance build with Web Viewer 12.1?
We recommend using the backup that is made during the maintenance install. You are prompted on whether to backup when installing a maintenance build.
Backups are by default stored in
....../CA_OM_Web_Viewer/backups (.....\CA_OM_Web_Viewer\backups )
The backup directory contains the two Web Viewer .war files that can be deployed with the Tomcat manager.
A more important question is what you they are using for a database. If you are using internal Derby, you need to backup:
If you are using an external database, you don't have to worry about the database.