Maileater attachment requests are causing an error

Document ID : KB000071415
Last Modified Date : 20/02/2018
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Issue:
Maileater functionality errors regarding attachments handling.  May experience the following errors in the logs

02/01 10:18:40.21 SERVER1     pdm_proctor_nxd      8464 SIGNIFICANT  STDIO                    0 Use of uninitialized value $lbl in hash element at D:/PROGRA~1/CA/SERVIC~1/bin/text_api.pl line 974.

02/01 10:18:40.40 SERVER1     spelsrvr             3884 ERROR        text_api.spl           365 tapi_add_attachment() Unable to locate repository. Cannot add attachments.

Conventional attachments functionality is working overall.
Cause:
Mailbox settings need to be configured to accept the correct attachments configuration
Resolution:
Missing mailbox configuration for attachments. One configuration for attachments that may address the issue involves checking on "Force Attachment Splitout"