Long-term history charts cannot be displayed

Document ID : KB000086943
Last Modified Date : 14/04/2018
Show Technical Document Details
Affects Release version(s): 5

Error Message :
The following messages appear in the "worker" log file (_sldvmcluster_worker_w*.log):
spg - *** ERROR [OBtFile_AddNewRecord_Dat]; Can not add the new record to the file 'C:\Program Files\sysload\sldvmcluster\history\VMCLUSTER-Cluster_HTP.dat'
Patch level detected:Sysload Agent for VMware Cluster 5.70
Product Version: Sysload 5.7.0

Description :The user cannot display information in the long-term history charts (Charts are empty)
OS: Windows Server 2008
Cause type:
By design
Root Cause: If history files reach 2 Go, the agent is unable to add data to the files and charts are empty.
Apply the Sysload "sld_purge" procedure to reduce the history file(s) size

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.7.0
Additional Information:
Workaround :