Long Running/Processing SLAs in iDash

Document ID : KB000007699
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

For the past two days, iDash has been trying to process an SLA with no success. This is preventing other SLAs from processing and updating on time. Restarting iDash services does not resolve the problem. What is causing this behavior?

 

17-05-29 09.41.14 [ WARN] site:com.ca.idash.core.sla.SLAExecutorService: Still processing SLAs after 109220 seconds ! 

17-05-29 09.41.34 [ WARN] site:com.ca.idash.core.sla.SLAExecutorService: Still processing SLAs after 109240 seconds ! 

17-05-29 09.41.54 [ WARN] site:com.ca.idash.core.sla.SLAExecutorService: Still processing SLAs after 109260 seconds ! ***** 

17-05-29 09.42.14 [ WARN] site:com.ca.idash.core.sla.SLAExecutorService: Still processing SLAs after 109280 seconds ! 

17-05-29 09.42.34 [ WARN] site:com.ca.idash.core.sla.SLAExecutorService: Still processing SLAs after 109300 seconds ! 

Environment:
CA Workload Automation iDash
Cause:

When you delete a job associated with an SLA but do not delete the SLA, iDash will continue to try and process the SLA while throwing errors about not being able to find the job in one of your defined Autosys instances.

 

17-05-20 11.59.51 [ERROR] site:com.ca.idash.core.filter.Navigation: Filter:Job not found:payroll-process.box^PAY 

17-05-20 12.00.21 [ERROR] site:com.ca.idash.core.filter.Navigation: Filter:Job not found:payroll-process.box^PAY  

17-05-20 12.00.51 [ERROR] site:com.ca.idash.core.filter.Navigation: Filter:Job not found:payroll-process.box^PAY  

17-05-20 12.01.21 [ERROR] site:com.ca.idash.core.filter.Navigation: Filter:Job not found:payroll-process.box^PAY

.

17-05-22 09.10.09 [ERROR] http-nio-8443-exec-2:com.ca.idash.core.sla.tree.SLAInstanceTree: SLAInstanceTree:filter job is nullpayroll-process.box^PAY  

17-05-22 09.10.09 [ERROR] http-nio-8443-exec-2:com.ca.idash.core.sla.tree.SLAInstanceTree: SLAInstanceTree:filter job is nullpayroll-process.box^PAY  

17-05-22 09.10.23 [ERROR] http-nio-8443-exec-7:com.ca.idash.core.sla.tree.SLAInstanceTree: SLAInstanceTree:filter job is nullpayroll-process.box^PAY  

17-05-22 09.10.23 [ERROR] http-nio-8443-exec-7:com.ca.idash.core.sla.tree.SLAInstanceTree: SLAInstanceTree:filter job is nullpayroll-process.box^PAY  

17-05-22 09.10.28 [ERROR] site:com.ca.idash.core.filter.Navigation: Filter:Job not found:payroll-process.box^PAY  

Resolution:

1. Go to the $IDASH_HOME/log/sla directory (or %IDASH_HOME%\log\sla directory) 

2. Delete the files with deleted job in the name [payroll-process.box] 

3. Restart iDash services