Logout not working.

Document ID : KB000054981
Last Modified Date : 14/02/2018
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Description:

I followed documentation specifying the way to setup the LogOffURI.

My agent is then configured accordingly (see the log).

But I never logout. I don't have any single sign-on in my config.

Solution:

In this case the agent's logoffURI agent configuration object parameter was defined as: "/logout.htm"
The logout request was actually calling: "/html/logout.htm"

The logoffURI ACO parameter must be the full URI path (not filesystem path); which in this case should be "/html/logout.htm". Also note that the logoff resource must not be protected.