Logmon Probe Clear alert watcher not working

Document ID : KB000107008
Last Modified Date : 18/07/2018
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Issue:
I have setup a profile to alert when it matches some text from a log file. Also I want to clear the alerts when it sees OK in the log file. The clear alerts does not seem to work.
Resolution:
We had to put in the same subsystem key for the alert and the clear alert. Also message had to be case-sensitive.