Logmon Probe Clear alert watcher not working

Document ID : KB000107008
Last Modified Date : 18/07/2018
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I have setup a profile to alert when it matches some text from a log file. Also I want to clear the alerts when it sees OK in the log file. The clear alerts does not seem to work.
We had to put in the same subsystem key for the alert and the clear alert. Also message had to be case-sensitive.