When attempting to login via REST API calls, the login is unsuccessful and is being rejected. Need to know what may be causing the issue.
jrest.log presents the following error:
11/01 15:58:11.501 [http-bio-8050-exec-1] ERROR SecurityInInterceptor 393 Basic Authorization failed (Login failed for userid (testuser1); no default role found for session type (10))
Service Desk Manager 14.1 and higher
The end user is attached to an access type whose "REST Web Service API Role" entry is deficient.
See also: KB000044903: How to restrict access to some mobile user of CA Service Desk Manager?