Login problem during upgrade from UMP 8.31 to 8.47

Document ID : KB000004431
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Upgrading UMP to 8.47 fails with login error

The setup installUMP.exe for upgrading UMP 8.31 to 8.47 reports following message:

"There was an error logging in. Verify that your credentials are correct for the specified hub."

 

Environment:
UIM 8.x on Windows
Cause:

The  error message was actually somewhat misleading.

The cause was found by debugging InstallAnywhere which gave a better log showing

"...

Error logging in and getting the hub robot IP: (80) Session error, Unable to open a client session for 127.0.0.1:48000: Connection refused: connect

- Localization lookup: [Key=UsernamePassword.Error] [Value=There was an error logging in. Verify that your credentials are correct for the specified hub.]

..."

The entry "Unable to open a client session for 127.0.0.1:48000" points to a problem with IP configuration rather then user login

 

 

Resolution:

The problem could then be resolved by enabling Local IP validation on the robot (activate the button "Check configured IP against list of known 

local IP address") 

 

To view or capture the debug output from a InstallAnywhere installer, you need to hold down the <CTRL> key immediately after launching the installer until a console window appears. 

Before you exit the installer, copy the console output to a text file for later review.