login.fcc is throwing 500

Document ID : KB000108902
Last Modified Date : 31/07/2018
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Question:
For a new installation, we get a 500 error when accessing the login.fcc.  What can cause this?
Environment:
Any web agent version.
Any OS version.
Answer:
To troubleshoot this error, you can check the web agent trace log and you may see a log message indicating that the login.fcc was not found at a specified location on the filesystem.  Check permissions for that location, or make sure the login.fcc file is present where the web agent is loading it from.